How can we help?
Popular searches
Loading…

Help and support

Help & support

How can we help?

Looking for help with digital banking, a specific product or just need extra care? Find your support here.

Message us

Reach out or reply anytime, anywhere with convenience. Your banking needs, answered in 24 hours by logging into the ING app or your online banking.
To send us a message, go to the left hand menu and select 'Messages'.

Find instant solutions to your questions

As an ING customer, you can send us secure message anytime, anywhere and we’ll get back to you within 24 hours.

Find more answers

Experiencing financial difficulty?

We encourage you to reach out early so we can discuss available support options with you.

Get help

General
Bank & Save


Credit cards
Home loans
Insurance

Car Insurance

FAQs

Documents and forms

Documents and forms

Product Disclosure Statement (Part A)
This PDS applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.

Product Disclosure Statement (Part B)
This PDS applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.

Roadside Assistance Terms and Conditions

View more



Home and Contents Insurance

FAQs

Documents and forms

Documents and forms

Product Disclosure Statement
Applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.

Key Facts Sheet - Home Building Insurance
Applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.

Key Facts Sheet - Contents Insurance
Applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.

View more