If you have applied online for a Savings Maximiser you will receive a welcome e-mail
within 48 hours of opening the account. If you have not received this, please contact
us as soon as possible on 133 464.
For Orange Everyday, you will receive a welcome pack and your Visa Debit Card when your account is opened. You'll need to make a first deposit and activate your card before using your account.
For Business Optimiser and Term Deposits, you will receive a confirmation letter
outlining the details of your account.
After your home loan settles, we will send you a letter to confirm all of the details
(this may occur after your first payment is made). Alternatively, you can find out
if your home loan account is activated by contacting us on 133 464 to speak to one
of our Direct Associates, they are available 24 hours a day, 7 days a week.
To access your ING DIRECT account via the ING DIRECT website, simply click on Online
Banking at ingdirect.com.au then enter your Client Number and Access Code.
If you have forgotten your Access Code, please contact one of our Direct Associates
on 133 464, 24 hours, 7 days a week, who can reset your Access Code for you.
If you mailed us a paper application, you will receive a Welcome Pack in the mail
confirming details of your new account. This may take five to seven business days
to reach you after we have received your completed application.
You will be provided with your Client Number and a Temporary Access Code. To access
your ING DIRECT account via the ING DIRECT website, simply click on Online Banking
at ingdirect.com.au, then enter your Client Number and Temporary Access Code. You
should change this Temporary Access Code to one of your own choice as soon as possible.