Legal

Direct Debit Request Service Agreement

If you have any queries concerning this agreement or any drawings made under it, please contact ING DIRECT on 133 464. If you wish to stop or cancel your drawing arrangements, please direct your query to us initially in accordance with Section 2 of this agreement.

1. Drawing arrangements - ING DIRECT's commitment to you

The details of your drawing arrangement are shown in your DDR Schedule. These arrangements may include the right to draw funds from the account specified in that DDR Schedule for deposit into your ING DIRECT account. We will give you written notice of any changes to your drawing arrangements at least 14 days before those changes occur.

If a drawing date falls on a day which is not a business day, the drawing will be made on the next business day. We reserve the right to cancel your drawing arrangements if three or more drawings are returned unpaid by the financial institution with which your external bank account is held and to arrange an alternative payment method with you.

We will keep your direct debit records and account details confidential, except where the disclosure of certain information to your financial institution is necessary to enable us to act in accordance with your drawing arrangements.

2. Your rights

You can cancel, alter or suspend your drawing arrangements at any time by phoning us at least 2 business days before the cancellation, alteration or suspension is to take effect. You can also stop or defer an individual drawing by calling us at least 2 business days before the date that drawing is to be made. If you consider that a drawing has been initiated incorrectly, you should call and seek advice from one of our Direct Associates for immediate attention. All contact should be made by phoning 133 464.

If you have authorised your attorney to do so, your attorney can exercise your rights under this Section 2 on your behalf.

3. Your responsibilities

It is your responsibility to:

  • ensure that your external bank account can accept direct debits (direct debiting may not be available on all accounts. Please check with your financial institution);
  • ensure that there are sufficient clear funds in your external bank account by the due date to enable drawings to be made in accordance with your drawing arrangements. If there are insufficient funds in your external bank account to enable a drawing to be made, any amount debited to your account in anticipation of that drawing being made will be reversed. With ING DIRECT there are no fees to pay except standard statutory Government charges;
  • ensure that the authority given to us to draw on your external bank account is consistent with the account authority or signing instructions held by your financial institution for that account;
  • advise us if your external bank account is transferred, closed or any other account details change;
  • arrange a suitable payment method if your drawing arrangements are cancelled;
  • ensure that your attorney does the above if you do not.