Why Choose ING DIRECT Mortgages

Our Service

Customer satisfaction is our priority

We constantly monitor our performance to see if we can make improvements to our service.

Based on recent research*, our overall customer satisfaction rating is a glowing 91.9%. More importantly, 92% of our customers are willing to recommend us to their family and friends.

Here are some of the reasons why:

• Obligation free quote
• Fast turnaround times for approvals (generally 4 business days for a full approval)
• Dedicated Mortgage Specialist to help you every step of the way with direct contact by phone or email.

* Neilson Financial Institutions Customer Monitor March 2007

ING DIRECT is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823.