Why Choose ING DIRECT Mortgages

Customer Testimonials

What customers say about us

Singrid, VIC

I am writing to you in regards to a home loan I recently applied for. This letter is just to praise and thank the hard efforts that have gone into the process.

ING Direct made the whole home purchasing task an absolute pleasure. The mortgage specialist was extremely helpful and also very patient with my needs. I would like you to please pass on my thanks to the whole ING team, the whole experience has been very easy and a delight to deal with.

Thanks again and please thank your team once again for all their hard work

Brian, NSW

"Thanks to ING Direct, we are all moved in.... and now have the pleasure of unpacking and looking for misplaced items for the next month or so. The ING experience was great. Simple, and straightforward.... just as it should be :-)"

Paola, QLD

I am writing to you in order to highlight the excellence in customer service I had received from your Home Loans Department.

I have been an ING customer for a couple of years and have always been satisfied with the services provided by this company. That was the reason why I decided to apply for a home loan in July this year.

Today, I feel the need to thank your staff at the ING Home Loans Department for their assistance in obtaining this loan in such a prompt manner. In particular, my Mortgage Specialist has been the primary person of contact and assisted me with this process in the most efficient manner. My Mortgage Specialist has given me the right information at all times, returned my calls and answered all my questions in a very efficient and patient manner. His customer skills are impeccable.

ING DIRECT is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823.