FAQs

To deposit funds into your account, the following options are available to you:

Log onto the Online Banking section of this website and follow the steps located in the "Move My Money" section or use our Interactive Telephone Service by calling 133 464 (You will need your client number and access code). This allows you to transfer money from your linked bank account.

Alternatively you can make cheque deposits by mailing us a cheque using the following address:

	In Australia	Overseas
Savings Maximiser and Term Deposits	ING DIRECT Reply Paid 2682 Sydney NSW 2001	ING DIRECT GPO Box 2682 Sydney NSW 2001 Australia
Business Optimiser and DIY Super	ING DIRECT Reply Paid 3858 Sydney NSW 2001	ING DIRECT GPO Box 3858 Sydney NSW 2001 Australia

You must write your Client Number and Account Number on the back of the cheque.

We have Customer Information Centres in Brisbane and Sydney for the convenience of depositing cheques directly with one of our staff members. (Please note the Customer Information Centres will not accept cash and cash should not be sent to us in the mail.)

Brisbane - 100 Edward Street

Sydney - 347 Kent Street

Alternatively, you may organise to have your salary or other income, such as dividends or rental income, directly deposited into your Savings Maximiser, Business Optimiser or Mortgage Simplifier. You will need to supply the depositing party with our BSB (923-100) and the account number you want to have credited with these funds.

A business day is a week day, except a national public holiday or a public holiday in New South Wales.

To open an account, you need to use a cheque drawn from your nominated linked bank account and make it payable, or endorsed, to ING DIRECT.

Once the account is opened, you may deposit cheques drawn on your nominated linked bank account made payable, or endorsed, to ING DIRECT. You may also deposit third party cheques made payable, or endorsed, to ING DIRECT by the original payee (note: the cheque must originally be made out to the account holder prior to being endorsed to ING DIRECT).

Remember to write you Client Number and Account Number on the back of the cheque.

To endorse a cheque, you, as the original payee, must write "Please pay ING DIRECT" on the back of the cheque and sign it.

Make sure you write your Client Number and Account Number on the back of the cheque before sending it to us.

You start earning interest on a cheque on the date it is received by us and deposited into your account. However, the money cannot be used or withdrawn until we have cleared the cheque and the money becomes "cleared funds".

Note: if the cheque is dishonoured, the amount of the cheque and any interest that has accrued on the amount (and has been credited to the account) will be debited (withdrawn) from your account.

To make a cheque deposit into your account please send to the relevant address below:

	In Australia	Overseas
Savings Maximiser and Term Deposits	ING DIRECT Reply Paid 2682 Sydney NSW 2001	ING DIRECT GPO Box 2682 Sydney NSW 2001 Australia
Business Optimiser and DIY Super	ING DIRECT Reply Paid 3858 Sydney NSW 2001	ING DIRECT GPO Box 3858 Sydney NSW 2001 Australia

You must write your Client Number and Account Number on the back of the cheque.

A Direct Debit Request is an instruction you give ING DIRECT to allow us to take money from your linked bank account to deposit into your ING DIRECT account. Not all bank accounts allow funds to be withdrawn and deposited into another institution, so you should check to make sure that the account you wish to link has this access.

No. If the deposit is rejected, any interest that may have been accrued will be reversed.

Direct debit requests will be held for three business days from the date of receipt provided they are received before the cutoff time (currently 4 pm (Sydney time)) on a business day. You will not be able to draw on these funds until three business days have elapsed. This time allows for ING DIRECT to receive confirmation from the paying financial institution that the funds are available.

For withdrawals, if they are made before the cutoff time (currently 4pm (Sydney time)) on a business day, the funds are generally transferred to your linked bank account by the next business day.

Online Application

If you have applied online for a Savings Maximiser you will receive a welcome e-mail within 48 hours of opening the account. If you have not received this, please contact us as soon as possible on 133 464.

For Business Optimiser and Term Deposits, you will receive a confirmation letter outlining the details of your account.

After your home loan settles, we will send you a letter to confirm all of the details (this may occur after your first payment is made). Alternatively, you can find out if your home loan account is activated by contacting us on 133 464 to speak to one of our Direct Associates, they are available 24 hours a day, 7 days a week.

To access your ING DIRECT account via the ING DIRECT website, simply click on Online Banking at ingdirect.com.au then enter your Client Number and Access Code.

If you have forgotten your Access Code, please contact one of our Direct Associates on 133 464, 24 hours, 7 days a week, who can reset your Access Code for you.

Paper Application

If you mailed us a paper application, you will receive a Welcome Pack in the mail confirming details of your new account. This may take five to seven business days to reach you after we have received your completed application.

You will be provided with your Client Number and a Temporary Access Code. To access your ING DIRECT account via the ING DIRECT website, simply click on Online Banking at ingdirect.com.au, then enter your Client Number and Temporary Access Code. You should change this Temporary Access Code to one of your own choice as soon as possible.

Once your application, any associated documentation and opening deposit have been received and accepted, your account will be activated.

Clearance of your opening deposit usually takes three to five business days.

For Savings Maximiser and Business Optimiser, you will receive quarterly statements for the periods ending March, June, September and December.

Term Deposit statements are sent for the periods ending June and December.

You can change your contact details by logging on to our online banking site under "Change my details" and "Contact Details". If you wish to change your name or date of birth you need to print out the relevant form under the "Forms" section. To change your linked bank account, you can do this online for Savings Maximiser or Term Deposit under "My Account Details" or you will need to go to the "Forms" section and print out the relevant document for Business Optimiser and Home Loans. Alternatively just call us on 133 464. We are here and happy to help 24 hours a day, any day of the week.

No, we cannot accept amounts in foreign currency. We can only accept deposits and transfers that are in Australian dollars.

Generally, an original certified copy of Probate, Death Certificate and a Letter of Direction signed by the Executor/ Administrator is required. Other documents may also be required, depending upon the type of account. Please call us on 133 464 for more details.

To certify a document, an “acceptable person” must clearly write:

“I hereby certify this document is a true copy of the original document shown to me”

And then put the following information:

• Signature
• Date
• Full Name (printed)
• Address
• Phone Number
• Qualification
• Registration Number

Contact details of the “acceptable person” can be either work or residential.

Individuals certifying documents need to certify every page of the document. If they only wish to write on the first page, they must clearly state that they are certifying the entire document (i.e. all pages).

An “acceptable person” (cannot be a relative of the account holder) may include:

1. A legal practitioner on the roll of the Supreme Court of a State or Territory, or the High Court of Australia
2. A judge
3. A magistrate
4. A chief executive officer of a Commonwealth court
5. A registrar or deputy registrar of a court
6. A Justice of the Peace
7. A notary public (for the purposes of the Statutory Declaration Regulations 1993)
8. A police officer
9. An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
10. A permanent employee of the Australian Postal Corporation with 2 or more years continuous service who is employed in and office supplying postal services to the public
11. An Australian consular officer or an Australian diplomatic officer
12. An officer with 2 or more continuous years of service with one or more financial institutions
13. A finance company officer with 2 or more continuous years of service with one or more finance companies
14. An officer with, or a representative of, a holder of an Australian financial services license have two or more years continuous service with one or more licensees
15. A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuous membership.

Please call us on 133 464 if you require assistance.

If you wish to close your account, you can call us on 133 464 and we will do this for you over the phone.

Alternatively, you can mail us a Letter of Direction, requesting the account to be closed and the funds transferred back to your linked account.

ING DIRECT require your original signature agreeing to the terms and conditions before a new account can be opened. We cannot accept a faxed copy. Once you have signed the declaration agreeing to the Terms and Conditions or Product Disclosure Statement, simply mail it to the following address:

	In Australia	Overseas
Savings Maximiser and Term Deposits	ING DIRECT Reply Paid 2682 Sydney NSW 2001	ING DIRECT GPO Box 2682 Sydney NSW 2001 Australia
Business Optimiser and DIY Super	ING DIRECT Reply Paid 3858 Sydney NSW 2001	ING DIRECT GPO Box 3858 Sydney NSW 2001 Australia
Home Loans	ING DIRECT Reply Paid 463 Sydney NSW 2001

A Customer Information Centre (CIC) is a place where clients and visitors can go to learn more about ING DIRECT in person, as well as use the facilities for online banking or telephone banking. They are in the following locations:

Sydney: 347 Kent Street (9:00am - 5:00pm, Monday - Friday)

Brisbane: 100 Edward Street (9:00am - 5:00pm, Monday - Friday)

To change your name, you need to log into your account, print out and complete the Change Personal Details Form, which is in "My Personal Details" under "Forms".

You will need to provide a certified copy of a Marriage Certificate, Change of Name Certificate or Decree Nisi and Marriage Certificate (whichever is appropriate).

Yes. If you are overseas and you need to call ING DIRECT, please call us on +612 9028 4077. We are here and happy to help you 24 hours a day, 7 days a week.

Don't panic. Just call us on 133 464 and we'll be glad to help you.

The ING DIRECT website requires one of the following Internet Browsers applications to operate correctly.

• Microsoft Internet Explorer (PC only) version 5.5 or greater
• Netscape Navigator version (PC only) 7 or greater
• Mozilla Firefox (PC and Mac)
• Safari (Mac only) version 1.3 or greater

If you are having difficulty accessing our website, firstly ensure you are using one of the listed compatible browsers.

Many newer Internet browser programs have built-in functionality to prevent "pop-ups" which are separate windows that will be displayed within a web site. Generally these can be advertisements or other unwanted items, but with the ING DIRECT Internet Banking web site, this separate window is actually the secure banking login page.

To access our secure Internet Banking web site, it may be necessary to over-ride or disable any pop-up stopping programs or settings that you have on your computer. Press and hold the ALT (on keyboard) and click on LOGIN (on website) to override Internet Explorer’s Pop-Up Blocker.  Please be aware that for other Pop-Up Blockers, you might have to have the CTRL key or both the CTRL+ALT keys pressed.  To enable the Pop-up Blocker, the following instructions may help:

• Internet Explorers: Go to Tools >> Pop-up Blocker >> Pop-up Blocker Settings. In the top box type *.ingdirect.com.au and click Add.
• Mozilla Firefox: Go to Tools >> Options and select Content tab. Click on Exceptions/Allowed Sites (Depends on the Version of Firefox) button to the right of the Pop-up blocker option, and in the top box type *.ingdirect.com.au and click Allow.
• Safari (Mac): Go to Safari and remove tick from Block Pop-Up Windows. (There is no option in Safari to allow specific sites to not be blocked).
• Netscape: Go to Tools >> Options and select Site Control and make sure there is NO tick by Allow Unrequested Pop-up Windows.

Alternatively, if you have disabled 'Javascript' in the 'Options', 'Preferences' or 'Settings' menu within your Browser software, it may prevent the website from loading the Internet Banking page.  Follow the instructions below to enable Java scripting on the browser used:

• Internet Explorer: Go to Tools >> Internet Options >> Security >> Internet >> Custom Level, scroll down to Scripting menu (near the bottom) and select Enable under the Active Scripting option.
• Mozilla Firefox: Go to Tools >> Options >> Content tab and place a tick by Enable Java Script.
• Safari (Mac): Go to Safari >> Preferences >> Security and place a tick by Enable Java Script.
• Netscape: Go to Tools >> Options and select Site Control and place a tick by Enable Java Script.

Our web site requires the use of 'cookies' to track each successful log on to Internet Banking. This information is stored securely and confirms the time of each transaction undertaken via the web site. If your computer settings are restricting or preventing the use of cookies, then you may be unable to proceed past the first login screen.  Check the instructions below to see if you have the cookies enabled on your browser:

• Internet Explorer: Go to Tools >> Internet Options >> Privacy tab and set to Medium security level.
• Mozilla Firefox: Go to Tools >> Options >> Privacy >> Cookies tab and place tick by either Allow sites to set Cookies or Accept Cookies from sites (depending on Firefox version).
• Safari (Mac): Go to Safari >> Preferences >> Security tab and place dot in the Accept Cookies list by Only from sites you navigate to.
• Netscape: Go to Tools >> Options and select Site Control and place a tick by Cookies.

To access our secure Internet Banking web site, it may be necessary to adjust your browser settings to allow the use of 'cookies'. This can be done from the 'Options', 'Preferences' or 'Settings' menu within your Browser software. Please refer to your browser instructions manual for more information, or call us on 133 464 for more detailed assistance.

To see the keypad feature of our Internet Banking web site, your Internet browser software will need to have 'Java' enabled. Java and Java Scripting are programming languages used to activate certain aspects of a web site.

If you have disabled 'Javascript' in the 'Options', 'Preferences' or 'Settings' menu within your Browser software, it will prevent the web site from loading the Internet Banking page.

To see the menu options on the left-hand side of our Internet Banking web site, your Internet browser software will need to have 'Java' enabled. Java and Java Scripting are programming languages used to activate certain aspects of a web site.  You can check the Java settings on your machines by:

• Internet Explorer: Go to Tools >> Internet Options >> Security >> Internet >> Custom Level and place the dot by Medium Safety under the Java Permission’s option.
• Mozilla Firefox: Go to Tools >> Options >> Content tab and place ticks by Enable Java and Enable Java Script.
• Safari (Mac): Go to Safari >> Preferences >> Security and place ticks by Enable Java and Enable Java Script.
• Netscape (8.1): Go to Tools >> Options and select Site Control and place ticks by Enable Java Script and Enable Java.

It may be necessary to adjust your browser settings to allow the use of 'cookies'. This can be done from the 'Options', 'Preferences' or 'Settings' menu within your Browser software.

You may also like to try and 'refresh' the web site by pressing the 'F5' key or clicking the right mouse button over the menu area, and then select "Refresh" from the option list.

The padlock icon will display in the bottom corner of your Internet Browser screen and indicates that our site is using the SSL security protocol. This is 128-bit data encryption standard, which sends information between computers and networks in a coded format. It is currently one of the most secure forms of encryption available.

If the padlock is not showing a secure connection was not made. You may like to log off and try to log in again.

* Please note that any changes to the settings of your computer or Internet Browser may affect the performance or functionality of your computer. If you are unsure of any other affects from changing these settings, please refer to the vendor of your Internet Browser software or computer manufacturer for more information.

Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. Before making any decision in relation to any of our products you should read the relevant Terms and Conditions booklet or Product Disclosure Statement.

The following steps may help you with your PC:

Check your PC settings:

• Go to Tools >> Internet Options >> Advanced tab. Scroll down to the Security section (near the bottom) and remove the tick "Do not save encrypted pages to disk". By default this option is NOT ticked in Internet Explorer.

Check if you have Adobe Acrobat Reader installed on your PC.

• If no, then you can download a free version from Adobe. The recommended version is 8+.
• If yes, check the Acrobat Reader version installed. You need a minimum version of 6 to use our website. If you have a lower version, download new version from Adobe.
• If you have version 6 or above, check if you have more than one version installed. To do this, go to Start >> Settings >> Control Panel >> Add or Remove Programs. If there is more than one version listed, you need to uninstall ALL versions of Acrobat mentioned and reinstall only the newest version (Version 6 or later, we recommend Version 8+).
• Verify if it now works by starting Acrobat Reader 6+ (leave it running) and logging in again.

It’s also possible that you have other Internet Security Software installed on your PC that might be stopping the PDF file from being opened in Acrobat Reader. If so, then either allow the file to be opened or temporary disable the program (please refer to the vendor's manual) while the statement reprint is requested.

The new legislation has been introduced by the Australian government and is similar to legislation already implemented in many countries around the world. We all need to comply with these laws, which help to protect us from money laundering and terrorism financing, and assist law enforcement to identify criminals.

The new legislation is: The Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

Institutions providing banking and other financial services are affected, as well as the gambling sector and bullion dealers. This will soon extend to other service providers such as lawyers, accountants and real estate agents.

If you’re opening a NEW account ING DIRECT will need to verify your identity. You may be requested to provide us with documents to confirm this information. We’ll tell you what you need to do and make it very simple and straightforward.

ING DIRECT may use a third party provider to verify your identity. Alternatively, there are a range of Identification Documents that can be sent to ING DIRECT to confirm this. The Identification Document that you choose to send in, must be a certified copy of the original or the original document itself.

Reporting entities and Australian Government agencies which collect personal information are subject to the Privacy Act 1988 (Privacy Act). The Privacy Act regulates the collection, use, disclosure, quality and security of personal information.

Should you require more information on how your privacy will be protected, please contact the Office of Privacy Commissioner on 1300 363 992 or visit www.privacy.gov.au/business/aml.

We cannot open or allow you to transact on your account until we’ve verified your identity and the details of your linked bank account.

View the current Savings Maximiser rate.

You can apply:

• online - click on apply online now on the Savings Maximiser page
• by downloading a Savings Maximiser application form,
• by phoning us on 133 464 to request an information pack to be sent to you.

We strongly advise you to read the terms and conditions so you can decide whether this product is appropriate for your personal financial circumstances. You will need to accept the terms and conditions prior to opening an account.

You must link an everyday bank account to your Savings Maximiser. The name of the account must reflect the name(s) on the Savings Maximiser application form. (You may only link one bank account to your Savings Maximiser.)

The nominated bank account must be a personal account with an Australian financial institution and have a BSB and Account Number. We are unable to accept a credit card, passbook or account that doesn't have a BSB and account number.

No, you can only link one bank account to a Savings Maximiser account. However, you can open multiple Savings Maximisers to link with different bank accounts if required.

To apply online for a joint ING DIRECT Savings Maximiser or Term Deposit, simply click on apply online now on either the Savings Maximiser or Term Deposit page and follow the instructions to open an account.

During the application process, you will be asked to enter your personal details and whether the account is to be opened in joint names. If you select yes, you will be asked to enter the joint account holder's details.

Please note that a joint Savings Maximiser or Term Deposit must be linked to an existing joint bank account, held in the same names that appear in your application.

The primary applicant (the first name registered) will be provided with a Client Number at the time of application and asked to nominate an Access Code. The secondary applicant will then need to complete their details online. The Access Code allows you and your joint applicant to access your ING DIRECT account(s) via the website or by our interactive phone banking service.

If applying for a joint Savings Maximiser or Term Deposit via a paper application, the joint account holder details will need to be completed and both applicants are required to sign. We will mail both applicants their Client Number and Access Code when the account is opened.

No. A Savings Maximiser must not be opened or operated for business, trade, superannuation or trustee purposes.

If you wish to use an account for these purposes, please apply for the Business Optimiser.

Your interest is calculated daily on the closing balance and added to your account at the end of each month, so you earn interest on your interest. The formula we use is:

Daily closing balance x interest rate (as a percentage) / 365

Please note, differences in interest month to month, when no transactions have occurred on your account, is due to the number of days in each month i.e. March has 31 days and April has 30 days, therefore one day less interest is accrued.

Yes. The interest rate for the Savings Maximiser is a variable rate. Therefore, if we increase or decrease the standard variable rate, it will apply to your Savings Maximiser from the effective date.

View the current Savings Maximiser interest rate.

The processing time is when we send and receive instructions from your linked bank account on each business day.

Our current processing times are 8am, 4pm and midnight (Sydney time) on each business day.

For direct debit requests, they will be held for three business days from the date of receipt provided they are received before the cutoff time (currently 4 pm (Sydney time)) on a business day. You will not be able to draw on these funds until three business days have elapsed. This time allows for ING DIRECT to receive confirmation from the paying financial institution that the funds are available.

For withdrawals, if they are made before the cutoff time (currently 4pm (Sydney time)) on a business day, the funds are generally transferred to your linked bank account by the next business day.

To stop or suspend an electronic transfer, you must contact us on 133 464 before the cutoff time for that day (currently 4pm (Sydney time)).

For Savings Maximiser and Business Optimiser, if the deposit cannot be stopped or suspended, you will need to provide ING DIRECT with a new request to transfer the funds back to your linked bank account once the funds are cleared. Please ensure that the funds have cleared in your external bank account before requesting the transfer to ING DIRECT.

You can elect to view your Savings Maximiser statements online. Just go to Online Banking, select "Online Statements" and "Change Statement Options". Click on the "Online" button and make sure your notification email address is correct.

When the statements are ready, you will receive an email notification to tell you your statement is available to view on the website.

If you wish to name your account e.g. "Holiday" or "Dream Home", simply select the pencil button next to the current account name under "My Finances". There are some options to select from, or you can select "Other" and type in your own name.

If you would like a deposit book for your Savings Maximiser account, please call 133 464 to request one.

We do not provide cheque books for savings accounts. The Savings Maximiser and Business Optimiser have been specifically designed to work together with your existing day-to-day bank account.

By making the direct deposit to ING DIRECT from your linked account, we can verify that the account details that you provided in your application are correct. When this has been confirmed you can then perform a direct debit of your linked account.

It’s not always possible to verify identification details electronically. If this is the case, we will ask you to send us identity verification documents.

View the current interest rates for ING DIRECT Term Deposits.

You can apply:

• online - click on apply online now on the Term Deposit page
• by downloading a Term Deposit application form,
• by phoning us on 133 464 to request an information pack to be sent to you.

We strongly advise you to read the terms and conditions so you can decide whether this product is appropriate for your personal financial circumstances. You will need to accept the terms and conditions prior to opening an account.

Note: if you apply online, you may need to print out a summary of your application to sign and return to us.

You may link an existing bank account or an existing Savings Maximiser to your Term Deposit. The name of the account must reflect the name(s) on the Term Deposit application form. (You can only link one account to your Term Deposit.)

If linking to an existing bank account (external to ING DIRECT), it must be a personal account with an Australian financial institution and have a BSB and Account Number. We cannot accept a credit card, passbook or account that doesn't have a BSB and account number.

Yes, you can link an existing Savings Maximiser account to an ING DIRECT Term Deposit (as long as it is in the same name as your Savings Maximiser account). Alternatively, you can choose to link a bank account external to ING DIRECT to one of our Term Deposits.

To apply online for a joint ING DIRECT Term Deposit, simply click on apply online now on the Term Deposit page and follow the instructions to open an account.

During the application process, you will be asked to enter your personal details and whether the account is to be opened in joint names. If you select yes, you will be asked to enter the joint account holder's details.

Please note that a joint Term Deposit must be linked to an existing joint bank account, held in the same names that appear in your application.

The primary applicant (the first name registered) will be provided with a Client Number at the time of application and asked to nominate an Access Code. The secondary applicant will then need to complete their details online. The Access Code allows you and your joint applicant to access your ING DIRECT account(s) via the website or by our interactive phone banking service.

If applying for a joint Term Deposit via a paper application, the joint account holder details will need to be completed and both applicants are required to sign. We will mail both applicants their Client Number and Access Code when the account is opened.

No. If you have already opened a Term Deposit, the interest rate will remain fixed (as applied at the Commencement Date) for the duration of the term.

If you wish to close your Term Deposit before the maturity date, the interest you earn will be calculated from date the account was opened, to the date the account is closed. The interest rate will be the original interest rate, less the following rate reduction.

30 Day to 2 Years Term Deposit (Post 2 November 2006)

Term Deposit	Rate Reduction
30 Day STD	0.25% pa
90 Day STD	0.50% pa
180 Day STD	0.75% pa
1 Year TD	1.00% pa
2 Year TD	2.00% pa

If your account was opened prior to 2 November 2006 or you have a 3, 4 or 5 year Term Deposit please call us on 133 464 for the applicable rate reduction.

When your Term Deposit matures you have the options of:

• opening a new Term Deposit for the same term
• opening a new Term Deposit for a different term
• closing your Term Deposit

If you are opening a new Term Deposit, you are also able to add funds at the time you are rolling over.

If you decide to roll over to a new term, the interest rate will be the rate applicable at the new commencement date.

If you wish to change your maturity instructions, you must do this at least two business days before the maturity date (online or by calling us on
133 464).

If you wish to name your account e.g. "Holiday" or "Dream Home", simply select the pencil button next to the current account name under "My Finances". There are some options to select from, or you can select "Other" and type in your own name.

If you have a 90 Day Term Deposit, you are able to withdraw up to the available amount (25% of your opening deposit) before the maturity date without a reduction in interest rate. For all other terms, you are not able to withdraw funds during the term. If you do, your account will be closed and the funds transferred to your linked bank account. The interest rate that applies to your account will reduce (refer above for the rate reduction in "What interest rate do I get if I redeem my Term Deposit early")

You can change your maturity instructions by logging on to ingdirect.com.au and selecting "Move My Money" and "Term Deposit Maturity Options". You will be able to see your current maturity instructions and then have the opportunity to change them, up until two business days prior to the maturity date.

You are not permitted to deposit money into a term deposit during the term. However, you are able to add funds if you have decided to roll over your term deposit into another term. You can nominate this amount in your maturity instructions and the amount will be transferred at maturity from your linked account.

By making the direct deposit to ING DIRECT from your linked account, we can verify that the account details that you provided in your application are correct. When this has been confirmed you can then perform a direct debit of your linked account.

It’s not always possible to verify identification details electronically. If this is the case, we will ask you to send us identity verification documents.

View the current Business Optimiser rate.

You can apply:

• online - click on Apply Now on the Business Optimiser page
• by downloading a Business Optimiser application form
• by phoning us on 133 464 to request an information pack to be sent to you.

We strongly advise you to read the terms and conditions so you can decide whether this product is appropriate for your business. You will need to accept the terms and conditions prior to opening an account.

Along with your application form, you need to mail us:

• a copy of a recent Tax Assessment Notice (not more than two years old);
• an original encoded deposit slip from the bank account you wish to link. Alternatively, an original or certified copy of a recent statement (no more than two years old). Note: if you apply online, you will still need to print out a summary of your application to sign and mail it to us with copies of your documents (as outlined above).

You must link another bank account to your Business Optimiser. The name of the account must reflect the same Trading Name or name of Trust noted on the Business Optimiser application form. (You may only link one bank account to your Business Optimiser.)

The nominated bank account must be a business account with an Australian financial institution and have a BSB and Account Number. We cannot accept a credit card, passbook or account that doesn't have a BSB and account number.

If you do not have a Tax Assessment Notice, we may be able to accept one or more of the following:

• an original signed letter from a business accountant or solicitor stating your business name, ABN and address as well as the accountant's or solicitors own details on letterhead
• certified copy of the latest tax return
• copies of Registration from the Department of Fair trading, ASIC or other government department
• registration issued by the Australian Tax Office for superannuation funds which must contain the ABN
• formal notices issued by the Australian Taxation Office
• Business Activity or Instalment Activity Statements that are less than two years old (needs to be certified if an electronic version of the Statement).

Yes. The interest rate for the Business Optimiser is a variable rate. Therefore, if we increase or decrease the standard variable interest rate, it will apply to your Business Optimiser from the effective date.

View the current Business Optimiser rate.

The processing time is when we send and receive instructions from your linked bank account on each business day.

Our current processing times are 8am, 4pm and midnight (Sydney time) on each business day.

For direct debit requests, they will be held for three business days from the date of receipt provided they are received before the cutoff time (currently 4 pm (Sydney time)) on a business day. You will not be able to draw on these funds until three business days have elapsed. This time allows for ING DIRECT to receive confirmation from the paying financial institution that the funds are available.

For withdrawals, if they are made before the cutoff time (currently 4pm (Sydney time)) on a business day, the funds are generally transferred to your linked bank account by the next business day.

To stop or suspend an electronic transfer, you must contact us on 133 464 before the cutoff time for that day (currently 4pm (Sydney time)).

For Savings Maximiser and Business Optimiser, if the deposit cannot be stopped or suspended, you will need to provide ING DIRECT with a new request to transfer the funds back to your linked bank account once the funds are cleared. Please ensure that the funds have cleared in your external bank account before requesting the transfer to ING DIRECT.

You can change your Business Optimiser everyday business bank account, Entity name, Authorised User names or contact details by calling us on 133 464.

To change your nominated linked business bank account:

• Log onto Online Banking using your Client Number and Access Code, select 'Business Details' from the menu, then select 'Forms' and download the Direct Debit Request Form

OR

• Alternatively, call us on 133 464 to have a Direct Debit Request Form sent to you.

Once you have completed the form and all Authorised Users have signed it, please mail it to us with an original encoded deposit slip from the new nominated linked business bank account to:

	In Australia	Overseas
Business Optimiser and DIY Super	ING DIRECT Reply Paid 3858 Sydney NSW 2001	ING DIRECT GPO Box 3858 Sydney NSW 2001 Australia

Please note that if you have not provided us with an encoded deposit slip or a cheque drawn from your current nominated bank account, you will need to do so with this change.

When keeping the same linked business bank account, we require:

• A Letter of Direction signed by all Authorised Users informing us of the name change; plus
• A certified copy of the 'Certificate of Registration' or 'Change of Business Name Certificate' confirming the name change; plus
• An original Encoded Deposit Slip or cheque drawn on the existing bank account, showing that only the entity name has been changed (i.e. the name of the existing bank account must also be changed).

When changing the linked bank account, we require:

• A Letter of Direction signed by all Authorised Users informing us of the name change.
• A certified copy of the 'Certificate of Registration' or 'Change of Business Name Certificate' confirming the name change; plus
• An original Encoded Deposit Slip or cheque drawn on the new bank account, showing the new details; plus
• A Business Optimiser Direct Debit Request form, signed by all Authorised Users and signatories.

Note: We cannot change an entity type for a Business Optimiser. If you wish to change the entity type (e.g. from a company to a Partnership etc), the current Business Optimiser will need to be closed and you will need to open a new Business Optimiser under the new entity type. We are more than happy to help you through this process. Just call us on 133 464 anytime.

We do not provide cheque books for savings accounts. The Business Optimiser has been specifically designed to work together with your existing day-to-day bank account.

To change Authorised Users, you need to complete a Business Optimiser Update Details Form. This is available when you log on to your account, select "Business Details" and "Forms". You need to fill in the appropriate details, get all Authorised Users to sign the form, then return it to us at ING DIRECT, Reply Paid 3858, Sydney NSW 2001.

You can change your personal details by logging on to ingdirect.com.au, selecting "My Personal Details" and "Contact Details". You will be able to update your residential and mailing addresses, phone numbers and email. If you need to change other personal details, please refer to our "Change of Details Notification Form" in the "Forms" menu under "My Personal Details".

View the current interest rates for home loans.

ING DIRECT
Reply Paid 463
Sydney NSW 2001
(No Stamp Required)

OR

Fax to: (02) 9028 4997

Yes, if you borrow $300,000 or more you may be eligible for an interest rate discount on the Mortgage Simplifier and the Smart Home Loan. View the current interest rate discount .

You can apply:

• online - click on Apply Now on the Home Loans page for a Mortgage Simplifier or a Fixed Rate Loan (private individuals only)
• via a paper application form, by downloading and printing an Application Form from the Home Loans page
• by phoning one of Mortgage Specialists on 1800 100 258

Mortgage Simplifier has no application fees. Fixed rate loans have an application fee of $499 in NSW, QLD and Victoria and $299 in all other states and territories. See our current home loan fees and charges.

If you apply for an interest rate discount an application fee of $499 will apply.

A Redraw facility is available on all our home loan products (with no minimum redraw amount and no redraw fees), with the exception of fixed rate loans during the fixed rate period and the construction loan until it rolls over to the Mortgage Simplifier.

• Log into Online Banking - click on 'Transfer' under 'Move My Money'

or

• phone 133 464 and follow the steps

You will need your client code and access code in both cases.

BPAY ® is available on the Mortgage Simplifier only. ® Registered to BPAY Pty Limited ABN 69 079 137 518

Most of our home loans allow you to borrow up to 95% of the value of your property but you may have to pay Lenders Mortgage Insurance if your loan amount is more than 80% of the value of your property.

To get a better idea of how much you can borrow and the type of information we need to pre-approve your application, use our How Much Can I Borrow Calculator.

• Step 1: Calculate your deposit?
• Step 2: Calculate your borrow capacity
• Step 3: Selecting the right loan for your needs
• Step 4: Obtain pre approval
• Step 5: Formal approval and settlement

• Step 1:Choose a real estate agent (if you've decided not to put your house for private sale )
• Step 2:Decide on a method of sale, i.e. private treaty (agent or property for sale by owner) or auction
• Step 3:Agree on an appropriate marketing/advertising program
• Step 4:Decide on your asking price (and the rock bottom price you'll accept)
• Step 5:Sign an agency agreement with your real estate agent
• Step 6: Prepare your property for sale
• Step 7:Arrange for buyers to inspect property
• Step 8: Receive offers and negotiate a price or nominate the reserve price if you are selling via auction.
• Step 9: Sign a contract of sale
• Step 10:Conveyancing - arrange with solicitor/conveyancer for transfer of property
• Step 11:Pay commission to the agent

Yes. You can redraw funds from ING Direct loans to invest in shares, property or whatever you choose. You can even redraw funds for personal use.

Interest is calculated on the daily outstanding balance of your loan. You can reduce the interest payable by making extra repayments or depositing additional funds into your loan account to reduce your balance. You may be able to redraw these funds as and when you need them.

All you need to begin your application online are details of your income, current credit obligations and limits and the amount you are looking to borrow. Our How Much Can You Borrow Calculator gives you an indication of the sort of information we are after when you decide to proceed.

Your repayments take into account the annual interest rate, loan term, repayment frequency and loan amount. Use our How Much will my Repayments be Calculator to get an idea of minimum repayments.

An Interest-Only Loan means for an initial period of up to five years your repayments only cover the interest on the loan. At the end of this period you will still owe the full amount you borrowed. The advantage is the repayments are very low during this early phase of the repayment schedule. This loan is ideal for people who are borrowing for investment purposes.

Redraw is a feature, which allows you to withdraw the extra money you've paid into your home loan. That is, the extra money you have paid in addition to your scheduled repayments.

You can use the internet or a touch-tone phone to access your account so you can check balances, make additional repayments, redraw funds or review transactions.

You can use the internet or a touch-tone phone to access your account so you can check balances, make additional repayments, redraw funds or review transactions.

In the event that your loan is fully repaid within five (5) years from the settlement date you may be liable for deferred establishment fees. Refer to individual product disclosures for details.

Generally speaking, you will be eligible for the first homeowners grant of $7,000 if neither you or your spouse have owned a home nor claimed the grant previously. For more information on the first homeowners grant visit www.firsthome.gov.au.

For standard applications we have no application fees, no valuation fees, no settlement fees, no redraw fees, no additional repayment fees and no monthly account keeping fees.

You can redraw as often as you like, as long as you have made additional repayments over and above your scheduled repayments.