Accessibility Options
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Navigating this public website
On entering this website the top menu bar allows you to choose from the following options: home; savings; everyday; home loans; and business. The online banking login link is also on this menu bar.
The home page is divided into four columns. The left column is headed Savings Accounts and lists information on available savings products. This is followed by Business and Commercial heading which similarly lists product information. The second column has a first heading of Everyday Accounts and lists information on everyday banking and then a second heading of DIY Super Cash listing information on DIY super cash products. A general promotional banner can also be found here. The third column is headed Home Loans and lists information on available home loans products. It also has a section containing links to interest rates, online application and calculators. The fourth column provides general information such as Contact Us, News, FAQ and About Us.
At the bottom of the page there are links entitled: About us, FAQ, Contact us, Careers, Security, Privacy, Legal and Site map. These links appear on the bottom of every page and are best accessed via this information bar.
After selecting the tab for savings; everyday; home loans; and business, each page is displayed in three main columns.
The left column shows the left menu bar that lists the product page breakdown. For example this column highlights the bank’s available products; interest rates; calculators; brochures and forms; and product tips.
The middle column displays information relating to your chosen page.
The right column allows you to access the Frequently Asked Questions and the option to use calculators (these are not currently available via assistive technology).
Navigating the client website
On entering the client website the top menu bar allows you to choose from the following options: banking home; everyday; savings; home loans; and business finances. These links provide extra information on banking with ING DIRECT.
The client website is divided into two columns. The left column is the main menu. From this column you can access the following links: My finances; Move my money; My Personal Details; My Account Details; My Applications; My Messages and log out. The middle column displays information relating to your chosen page.
At the bottom of the page there are links entitled: Contact us, Security, and Privacy. These links appear on the bottom of every page.
National Relay Service (NRS)
If you are deaf, have a hearing or speech impairment you can contact us via the NRS
TTY - 133 677 then ask for 133 464
Voice - 1300 555 727 then ask for 133 464
Accessibility Action Plan
As part of our compliance with the Disability Discrimination Act 1992 and in keeping with Australian Banking Association industry standards, ING DIRECT is committed to providing straightforward banking for all customers.
To honour this commitment, a project team was formed in 2007 to review our policies and processes with a view to improving accessibility, and create an Accessibility Action Plan.
Our long term objective is to create an environment in which customers with disabilities have ease of access to our products and services, and that staff with disabilities can thrive in our workplace.
The implementation of this Accessibility Action Plan reflects our commitment to promote a culture that is all-inclusive, equitable, and which offers improved banking solutions for all our customers.
Progress to date
Action |
Progress
|
Completion Date |
Enhancements to ING DIRECT public website |
The ING DIRECT public website has been reviewed to increase accessibility for those that are vision impaired. This review was conducted with the assistance of or from an independent accessibility expert. |
December 2007 |
Research and Education |
ING DIRECT consults with independent experts, the Australian Banking Association, the National Relay Service, accessibility working groups and various members of the community and community associations to increase our understanding of the current issues surrounding accessibility to banking services. |
Ongoing |
Review of internet banking
and telephone banking
services |
ING DIRECT is currently reviewing its banking services to improve accessibility for our customers.
We have recently made some enhancements to:
- Improve the accessibility of our client login screen
- Enhance the National Relay Services available for our customers.
We are continuing to review our website to make further improvements to improve accessibility to our banking services. This includes investigating the options available for providing accessible online documents and calculators.
|
Ongoing |
Staff awareness |
Awareness training on accessibility is being implemented across ING DIRECT. This includes educating our web developers on the Accessibility standards. |
Ongoing |
ING DIRECT is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823.