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Navigating this public website
On entering this website the top menu bar allows you to choose from the following options: home; savings; loans; and for business. An online banking login link is also on this menu bar and is currently under review in the accessibility enhancements to our customer website.
The home page is divided into three columns. The left column is headed Savings and lists information on available savings products. The middle column is headed Home & Commercial Loans and lists information on available home and commercial loan products. The third column provides details About Us and a selection of Frequently Asked Questions.
At the bottom of the page there are links entitled: ?About us?, ?FAQ?, ?Contact us?, ?Security?, ?Privacy?, ?Legal? and ?Site map?. These links appear on the bottom of every page and are best accessed via this information bar.
After selecting the tab for savings; or home loans; or for business each page is displayed in three main columns.
The left column shows the left menu bar that lists the product page breakdown. For example this column highlights the bank?s available products; interest rates; calculators; brochures and forms; and product tips.
The middle column displays information relating to your chosen page.
The right column allows you to access the Frequently Asked Questions and the option to use calculators (these are not currently available via assistive technology).
Accessibility Action Plan
As part of our compliance with the Disability Discrimination Act 1992 and in keeping with Australian Banking Association industry standards, ING DIRECT is committed to providing straightforward banking for all customers.
To honour this commitment, a project team was formed in 2007 to:
- review our policies and processes with a view to improving accessibility, and
- create an Accessibility Action Plan, intended to be released as a public document in the second half of 2008
Our long term objective is to create an environment in which customers with disabilities have ease of access to our products and services, and that staff with disabilities can thrive in our workplace.
The implementation of this Accessibility Action Plan reflects our commitment to promote a culture that is all-inclusive, equitable, and which offers improved banking solutions for all our customers.
Progress to date
Action |
Progress
|
Completion Date |
Enhancements to ING DIRECT public website |
The ING DIRECT public website has been reviewed to increase accessibility for those that are vision impaired. This review was conducted with the assistance of or from an independent accessibility expert. |
December 2007 |
Research and Education |
ING DIRECT consults with independent experts, the Australian Banking Association, accessibility working groups and various members of the community and community associations to increase our understanding of the current issues surrounding accessibility to banking services. |
Ongoing |
Review of internet banking
and telephone banking
services |
ING DIRECT is currently reviewing its banking services to improve accessibility for our customers. |
Ongoing |
Staff awareness |
Awareness training on accessibility is being implemented across ING DIRECT. |
Ongoing |
ING DIRECT is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823.