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Accessibility Action Plan

As part of our compliance with the Disability Discrimination Act 1992 and in keeping with Australian Banking Association industry standards, ING DIRECT is committed to providing straightforward banking for all customers.

To honour this commitment, a project team was formed in 2007 to:

• review our policies and processes with a view to improving accessibility, and
• create an Accessibility Action Plan, intended to be released as a public document in the second half of 2008

Our long term objective is to create an environment in which customers with disabilities have ease of access to our products and services, and that staff with disabilities can thrive in our workplace.

The implementation of this Accessibility Action Plan reflects our commitment to promote a culture that is all-inclusive, equitable, and which offers improved banking solutions for all our customers.

Progress to date

Action	Progress	Completion Date
Enhancements to ING DIRECT public website	The ING DIRECT public website has been reviewed to increase accessibility for those that are vision impaired.  This review was conducted with the assistance of or from an independent accessibility expert.	December 2007
Research and Education	ING DIRECT consults with independent experts, the Australian Banking Association, accessibility working groups and various members of the community and community associations to increase our understanding of the current issues surrounding accessibility to banking services.	Ongoing
Review of internet banking and telephone banking services	ING DIRECT is currently reviewing its banking services to improve accessibility for our customers.	Ongoing
Staff awareness	Awareness training on accessibility is being implemented across ING DIRECT.	Ongoing

 

ING DIRECT is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823.